Question 1

What types of salt products do you offer?

Accepted Answer

We offer a comprehensive range of salt products including refined iodized salt, washed iodized salt, tablet salt for water softening, raw salt, and industrial salt. Each product is available in various grades and packaging options to meet different industry needs.

Question 2

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary depending on the product type and packaging. For bulk orders, we typically require a minimum of 25kg bags. For jumbo bags (1.25 tons), we can accommodate smaller quantities. Please contact our sales team for specific requirements.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we export our premium salt products to over 15 countries worldwide, including markets in Europe, the Middle East, and Africa. We have extensive experience in international logistics and can handle all shipping documentation and customs requirements.

Question 4

What quality certifications do your products have?

Accepted Answer

Our salt products meet international quality standards and are certified for food-grade applications. We maintain strict quality control processes throughout production, from extraction to packaging, ensuring consistent purity and quality.

Question 5

Can you customize salt specifications?

Accepted Answer

Yes, we can customize salt specifications including purity levels, grain size, moisture content, and packaging options to meet your specific requirements. Our technical team works closely with clients to develop tailored solutions.

Question 6

What packaging options are available?

Accepted Answer

We offer various packaging options including 25kg bags, 1.25 ton jumbo bags, consumer packs (300g, 650g, 1kg), and bulk containers. Packaging can be customized based on your needs and shipping requirements.

Question 7

How do I place an order?

Accepted Answer

You can place an order by contacting our sales team through the contact form on our website, emailing us directly, or calling our offices. Our team will provide you with a detailed quote and guide you through the ordering process.

Question 8

What is your production capacity?

Accepted Answer

We have significant production capacity with our North Sinai salina producing 150,000 tons/year and our Siwa salina producing 300,000 tons/year. Our refining factory in 10th of Ramadan City processes and packages salt to meet various market demands.

Question 9

Do you provide technical support?

Accepted Answer

Yes, our technical team provides comprehensive support including product specifications, application guidance, and assistance with custom requirements. We're committed to helping you find the right salt solution for your needs.

Question 10

What payment terms do you offer?

Accepted Answer

We offer flexible payment terms based on order size and customer relationship. Payment options typically include bank transfers and letters of credit for international orders. Please contact our sales team to discuss payment terms for your specific order.

Frequently Asked Questions

Frequently Asked Questions